If you would like to speak with us please write to us at Pearls with Hanna, 6 Saddlers Way, Bullingham Lane, Hereford, Herefordshire, HR2 6RX, United Kingdom or send an e-mail using firstname.lastname@example.org
2. Our Service.
When you place an order through Pearls with Hanna you will receive an email acknowledging your order, giving details of your products and estimated timescales for delivery. This email does not confirm acceptance of your order by us. Your order is only accepted when we dispatch the goods and send you an email confirming we have dispatched your order. Without affecting your right of cancellation set out in section 5 below, you can cancel your order for a product at no cost any time before we send the Dispatch Confirmation relating to that product.
You consent to receive sales invoices electronically. Electronic invoices will be sent in pdf format to the email you provided or can be found on your registered account with us. If you prefer to have a hard copy of your invoice, please contact us and we will send one in the post.
All products sold by Pearls with Hanna are 925 Sterling Silver unless stated otherwise and should be of perfect quality. Should any product you purchase from us prove unsatisfactory in use due to defective workmanship, faulty material, you have the right to reject the goods within 30 days of receiving your order. You have the right to request that faulty goods not as we have described are replaced or refunded in this time frame.
Please ensure you complete a return form in section 5 and obtain and keep a receipt from the courier so we can credit your account if your parcel goes astray.
This returns policy does not affect your statutory rights.
4. Delivery and Postage
With our standard delivery service you should receive your goods within 2-3 weeks from the date you place your order. Please note this may take slightly longer subject to stock availability or for personalised goods as some pieces of jewellery have to be sent off for drilling and mounting of the pearl(s). You will be notified of any delays as soon as possible and given the option of waiting or cancelling the order and receiving a refund. All orders are delivered to the address that was given during check out. We use Royal Mail signed for delivery when dispatching the product which is not guaranteed as Next Day delivery.
5. Cancellations and Returns
Unless one of the exceptions is listed below, you may cancel your order without reason from the moment you place your order to 14 days after you receive your goods ("distance selling regulations"). We will make the refund without any undue delay and no later than 14 days after we receive back from you any goods supplied. You, the customer, will have to pay the direct cost of returning the goods to us with a proof of postage receipt (from the post office). We will make the refund using the same means of payment as you used for the initial transaction, unless it is expressly agreed otherwise.
We will not give a refund until we have received the goods back and checked the condition of the product(s) are the same as they left us.
You must return the goods no later than 14 days after you inform us of the cancellation.
Send your returns to:
Pearls with Hanna
6 Saddlers Way,
For reasons of health and hygiene, earrings for pierced ears are excluded from your right to cancel should the sealed goods be opened after delivery.
If we are unable to supply your purchase, an offer of an alternative product of the same price will be made or a refund will be given.
7. Complaints and Concerns
If you have cause to make a complaint, please contact us either by writing to us at our registered company address
Pearls with Hanna
6 Saddlers Way,
or in an email to email@example.com
Your Name and Address
Your Customer Account Number
Your Order Number
A clear description of your concerns or complaint
A preferred telephone number where we can contact you
We take all concerns and complaints very seriously and will respond and try to resolve any complaint that is received as quickly as possible. If you are still dissatisfied, or your complaint has not been resolved then you can refer it to the
European Online Dispute Resolution Platform
The website should always be showing our correct current prices inclusive of VAT. However, whilst we attempt to ensure all our online prices are shown accurately, errors may sometimes happen. If an error is discovered after placing your order, we will contact you as soon as possible. You will have the option of confirming your order at the corrected price or cancelling it. If we cannot contact you, we will cancel the order and inform you. If you cancel your order but have already made payment(s) against your invoice, those payments will be refunded in full.
Valuations of your pearl during an opening are an approximate estimation and should be taken to an Independent Valuer, at your cost, if you want a more accurate valuation.
9. Notification of Copyright Infringement
If you believe that your property has been used in any way that would be considered copyright infringement or a violation of your intellectual property rights, please contact us on the following email address: firstname.lastname@example.org
11. Registration and Password
You are responsible to maintain the confidentiality of your password and shall be responsible for all uses via your registration and/or login, whether authorized or unauthorized by you. You agree to immediately notify us of any unauthorized use or your registration, user account or password.